Shipping, Returns & Exchange Policy
SHIPPING:
We exchange items within 30 days of purchase and happily refund if an item is incorrectly shipped or damaged:
Please ensure the following to be eligible for refund or exchange:
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Product must be unused and in the same condition that you received it
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Product must be in its original packaging
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Request must be submitted within 30 days of purchase
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Customer is responsible for all shipping costs unless the item is damaged or there was a packing error
INSTRUCTIONS TO RETURN & EXCHANGE:
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Submit request via email to carolyn@gemmaandlapis.com
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Within 1 business day you will receive your return/exchange confirmation email, including our return address.
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Your exchange or refund will be processed within 2 business days upon receipt of the returned item/s. You will be notified by email once this has been processed.