SHIPPING:

 

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Please allow 3-10 business days to receive your order within Australia and 7 to 21 business days for overseas deliveries. You may verify the status of your order and shipment by contacting carolyn@gemmaandlapis.com.

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RETURNS & EXCHANGES:

We exchange items within 30 days of purchase and happily refund if an item is incorrectly shipped or damaged:

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Please ensure the following to be eligible for refund or exchange:

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• Product must be unused and in the same condition that you received it

• Product must be in its original packaging

• Request must be submitted within 30 days of purchase

• Customer is responsible for all shipping costs unless the item is damaged or there was a packing error

 

INSTRUCTIONS  TO RETURN & EXCHANGE:

1. Submit request via email to carolyn@gemmaandlapis.com

2. Within 1 business day you will receive your return/exchange confirmation email, including our return address.

3. Your exchange or refund will be processed within 2 business days upon receipt of the returned item/s. You will be notified by email once this has been processed.